Episode 013: Susan Liao:
"...whether we're product folks or builders or engineers or designers, whatever our role, when we're creating something for other people that the other people, so to speak, have a voice in what we're creating. And so tactically what that might look like if you're doing customer discovery or you're doing a design session that you're structuring an invitation to those that will be or may be impacted by the product that you're creating to be part of the idea or at least to have their voices heard."
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